Terms and Conditions for the Sale and the Use of the Service
Terms and Conditions – MAAT
TERMS AND CONDITIONS FOR THE SALE AND USE OF THE SERVICE
Jurisdiction notice: These Terms apply globally. Where provisions differ depending on your location, they are clearly marked as [Spain / EU] or [United Kingdom]. All other provisions apply in both jurisdictions. The entity you are contracting with, and the law governing your relationship with MAAT, depends on the country in which you are located or in which your Academy operates.
Table of Contents
Part I – General Provisions
Art. 1. Identification and Contact Details
Art. 2. The Platform and the Service
Art. 3. Definitions
Art. 4. Acceptance of the Terms
Art. 5. Amendment of the Terms
Part II – Academy Terms (B2B)
Art. 6. The Academy Service
Art. 7. Subscription Plans and Pricing
Art. 8. Payment Terms (B2B Only)
Art. 9. Free Trial
Art. 10. Transaction Fees
Art. 11. Obligations of the Academy
Art. 12. Data Migration
Art. 13. Taxes
Art. 14. Termination by the Academy
Art. 15. Termination by the Company
Part III – Member Terms (B2C)
Art. 16. The Member Service
Art. 17. Account Registration
Art. 18. Memberships and Payments
Art. 19. Class Booking and Cancellation
Art. 20. Rules of the Academy
Art. 21. Responsibilities of the Member
Art. 22. Consumer Rights and Withdrawal
Part IV – General Terms
Art. 23. Availability of the Service
Art. 24. Third-Party Payment Processing
Art. 25. Invoices
Art. 26. Intellectual Property
Art. 27. Liability and Disclaimers
Art. 28. Indemnification
Art. 29. Force Majeure
Art. 30. Severability
Art. 31. Entire Agreement
Part V – Data Protection
Art. 32. Who is Responsible for Your Data
Art. 33. What We Do With Your Data
Art. 34. Your Rights
Part VI – Governing Law and Jurisdiction
Art. 35. Applicable Law and Dispute Resolution
Part I – General Provisions
Article 1. Identification and Contact Details
For any request or question regarding the Service, these Terms, or your rights and obligations, please contact us at: info@joinmaat.com.
The Service is provided by the relevant MAAT entity depending on your location:
1.1 – [Spain / EU] Service Provider
MAAT IBERIA, S.L.
Sociedad Limitada (S.L.) under Spanish law
Registered office: CL. Conde de Peñalver, 38 6 Pta. D, 28006 Madrid, Spain
Tax ID (CIF): B26901454
Commercial Registry: registered on 19 March 2026, page M879319
Email: info@joinmaat.com
Website: maatapp.com
1.2 – [United Kingdom] Service Provider
MAAT LTD
Private limited company incorporated in England and Wales
Registered office: Pear Tree St, Dance Square 232, London, EC1V 3AG, United Kingdom
Company Registration Number: 16800315
Email: info@joinmaat.com
Website: maatapp.com
Article 2. The Platform and the Service
MAAT is a gym management software platform designed for combat sports academies (including Brazilian Jiu-Jitsu, MMA, and related disciplines).
The Platform enables:
Academies ("Academy Owners" or "Managers") to manage memberships, payments, class schedules, attendance tracking, and student promotions.
Members ("Students" or "Practitioners") to view schedules, book classes, manage memberships, and track progress.
MAAT is a software service provider. MAAT does not own, operate, or control any academy, gym, or training facility. The contractual relationship for training services is concluded directly between the Member and the Academy.
MAAT facilitates payment processing through third-party providers (such as Stripe, SEPA, BACS) but is not a payment institution.
Article 3. Definitions
In these Terms, the following definitions apply when capitalised:
Academy: any gym, studio, or training facility using MAAT to manage its operations.
Article: any numbered article of these Terms, as amended from time to time.
Account: a user registration profile created through the App or the Website.
App: the software application named "MAAT".
Consumer:
[Spain / EU] Any natural person acting outside their trade, business, craft, or profession, as per Directive 2011/83/EU and Spanish Royal Legislative Decree 1/2007 (RDL 1/2007). Certain rights described in these Terms (including the right of withdrawal in Article 22) apply only where a Member qualifies as a Consumer under applicable law.
[United Kingdom] Any natural person acting outside their trade, business, craft, or profession, in line with applicable consumer law (including the UK Consumer Rights Act 2015 and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). Certain rights described in these Terms (including the right of withdrawal in Article 22) apply only where a Member qualifies as a Consumer under applicable law.
Member: any individual using MAAT to access an Academy's services.
Membership: a subscription plan offered by an Academy to its Members.
Event: any recurring or singular event organised by a Manager and available to Users on MAAT, including classes, camps, workshops, and meetings.
Fault: any person's action or omission which a reasonably prudent person would not have committed, or which departs from an established norm of conduct, as evaluated in the context of the relevant facts.
Force Majeure: any event or technical malfunction outside the Company's reasonable control which renders any Party unable to comply with its contractual obligations.
Payment Method: credit card, debit card, SEPA mandate, BACS mandate, or other accepted payment instrument.
Personal Data:
[Spain / EU] Information relating to an identified or identifiable person (GDPR Art. 4(1)).
[United Kingdom] Information relating to an identified or identifiable person (as defined in UK GDPR / GDPR Art. 4(1)).
Platform: the MAAT service accessible via the Website and the App.
Subscription: the Academy's recurring payment plan for using MAAT.
Transaction Fee: the percentage fee charged by MAAT on payments processed through the Platform.
For the avoidance of doubt, Academies act exclusively for business purposes and are not considered Consumers under these Terms.
Article 4. Acceptance of the Terms
By creating an Account, clicking "Accept", "Register", "Start Free Trial", or using the Platform, you agree to be bound by these Terms and the Privacy Policy.
If you do not agree, do not use the Service.
If you accept these Terms on behalf of an organisation (including an Academy), you warrant that you have authority to bind such organisation.
Article 5. Amendment of the Terms
MAAT may modify these Terms at any time for legitimate reasons, including legal or regulatory changes, security reasons, or improvements to the Service or its commercial conditions.
Changes will be notified via email and/or in-app notification at least 30 days before taking effect.
For Academies (B2B), continued use of the Service after the effective date constitutes acceptance of the updated Terms.
For Consumers, material changes adversely affecting your rights require your explicit acceptance. If you do not accept such changes, you may terminate your Account and stop using the Service before the effective date.
Part II – Academy Terms (B2B)
Article 6. The Academy Service
MAAT provides Academies with:
Financial Management: automated payment collection, refunds, invoicing, and payouts.
Attendance Tracking: real-time class check-ins and attendance history.
Promotion System: tracking of student progress and belt/stripe promotions.
Schedule Management: creation and publication of class schedules.
Member Management: student profiles, membership status, and analytics.
Communication Tools: notifications and announcements.
Leaderboards: gamification features for student engagement.
MAAT may add, modify, or discontinue features with reasonable notice.
Article 7. Subscription Plans and Pricing
7.1 Pricing (as of the date of these Terms)
Plan
Price
Monthly
€/£59 / month + 1% transaction fee
Annual
€/£49 / month (billed annually at €588) + 1% transaction fee
All plans include unlimited Members and all features.
[Spain / EU] Prices are displayed exclusive of VAT/IVA. Applicable taxes will be added at checkout.
[United Kingdom] Prices are displayed exclusive of VAT. Applicable taxes will be added at checkout.
MAAT may modify pricing with 30 days' notice. Changes apply from the next billing cycle.
Article 8. Payment Terms (B2B Only)
Billing: the Subscription is billed in advance on the same date each billing cycle.
Automatic Renewal: Subscriptions renew automatically unless cancelled before the renewal date.
Payment Failure: if payment fails, MAAT will notify the Academy. Access may be suspended until payment is received. Outstanding amounts remain due.
Refunds: Subscriptions are non-refundable except where required by law.
This Article 8 applies only to Academies subscribing to the MAAT Service.
Article 9. Free Trial
MAAT offers a 7-day free trial for new Academies.
No payment is required during the trial. If you do not subscribe before the trial ends, access to premium features will be restricted.
MAAT reserves the right to modify or discontinue trial offers.
Article 10. Transaction Fees
MAAT charges a 1% Transaction Fee on payments processed through the Platform (in addition to Stripe fees). Transaction Fees are deducted automatically from payouts.
In case of chargebacks, reversals, or refunds processed by the payment provider, MAAT may set off any amounts due (including Transaction Fees, penalties, or other charges) against future payouts owed to the Academy.
MAAT is not responsible for decisions taken by payment providers (including Stripe) regarding chargebacks or risk assessments.
Article 11. Obligations of the Academy
The Academy agrees to:
Provide accurate information about its facility, schedules, and services.
Ensure compliance with applicable health, safety, and licensing regulations.
Maintain appropriate insurance for its business activities.
Treat Members fairly and without discrimination.
Respond to Member enquiries and complaints.
Comply with all applicable laws, including consumer protection and data-protection regulations.
Not use MAAT for fraudulent, misleading, or illegal purposes.
Ensure that any medical certificates or waivers required by local law are obtained from Members.
Ensure that any claims by Members in relation to training services, facilities, or staff are handled directly by the Academy, including through appropriate insurance coverage.
Article 12. Data Migration
MAAT offers free migration assistance from other gym management systems and payment processing systems (including Mindbody, Glofox, Kicksite, Gymdesk, Martialytics, GoCardless, Stripe, Square, Clubwise, TeamUp, and others).
Migration includes Member profiles, active subscriptions, and Payment Methods (credit cards, SEPA/BACS mandates) where technically possible.
The Customer expressly acknowledges that data migrations from third-party systems involve inherent risks and dependencies beyond MAAT's reasonable control. MAAT's obligation is limited to using commercially reasonable efforts to facilitate the migration process.
MAAT shall not be liable for any delays, failures, or deficiencies arising from:
(a) The failure, delay, or refusal of previous software providers to export or release data (including but not limited to payment credentials, customer records, or transaction history);
(b) Incomplete, inaccurate, corrupted, or improperly formatted data provided by the Client or any third party;
(c) The failure of direct debit providers, payment processors, or banks to meet agreed migration deadlines or to transfer mandates;
(d) Expired, invalid, revoked, or non-functional payment methods (including but not limited to credit/debit cards, SEPA mandates, or direct debit authorizations).
The Customer acknowledges that where migrated payment data is expired, invalid, or incomplete, MAAT cannot and does not guarantee the successful collection of subscription fees or any other amounts. MAAT expressly disclaims any liability for lost revenue, failed charges, or uncollected payments resulting from defective or missing payment data.
The Customer is solely responsible for:
(a) Ensuring the accuracy and completeness of all data provided to MAAT;
(b) Obtaining necessary authorizations and cooperation from previous providers;
The Customer agrees to indemnify and hold MAAT harmless from any claims, losses, or damages arising from inaccurate data, third-party failures, or circumstances beyond MAAT's control.
Article 13. Taxes
The Academy is solely responsible for determining and complying with the tax obligations that apply to it in or related to the conduct of its business.
Article 14. Termination by the Academy
Monthly Plan: the Academy may cancel at any time. Access continues until the end of the current billing period.
Annual Plan: the Academy may cancel at any time. No refund is due for remaining months. Access continues until the end of the annual period.
Upon termination, the Academy may request export of its data within 30 days.
Article 15. Termination by the Company
MAAT may terminate or suspend an Academy's access:
for breach of these Terms;
for non-payment after reasonable notice;
for fraudulent or illegal activity; or
upon 30 days' notice for any reason.
MAAT will provide reasonable notice except in cases of serious breach or illegal activity.
MAAT may remove an Academy from the Platform or suspend its access immediately where MAAT reasonably considers that the Academy's conduct may pose a material legal, safety, or reputational risk, even if no final administrative or criminal decision has been issued.
Part III – Member Terms (B2C)
Article 16. The Member Service
MAAT enables Members to:
View Academy schedules and book classes.
Manage memberships and payments.
Track attendance and progress.
Receive notifications from their Academy.
The Member's relationship with MAAT is limited to the use of the Platform. Training services are provided by the Academy.
Article 17. Account Registration
To use MAAT, you must create an Account with accurate and complete information.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account.
You must be at least 16 years old to create an Account. If under 18, you must have parental/guardian consent.
You must notify MAAT immediately of any unauthorised use of your Account.
Article 18. Memberships and Payments
Memberships are offered by Academies, not by MAAT. Prices, terms, and conditions are set by each Academy.
Payments are processed through MAAT's integrated payment system (Stripe). By providing your Payment Method, you authorise recurring charges in accordance with your Membership terms.
For payment disputes related to Membership fees, you must contact your Academy directly.
MAAT is not responsible for refunds of Membership fees. Refund policies are determined by each Academy, subject to applicable consumer protection laws (see Article 22).
Academies are responsible for ensuring that their Membership terms and refund policies comply with applicable consumer protection laws in the country where the Member resides or where the Academy operates.
Article 19. Class Booking and Cancellation
Class schedules and booking rules are set by each Academy.
Cancellation policies are determined by each Academy. You should review your Academy's policies before booking.
Article 20. Rules of the Academy
Members agree to abide by all rules and policies of any Academy they attend.
Members must follow all safety instructions and use equipment properly.
Members acknowledge that combat sports involve inherent risks of injury. By participating in training or using Academy facilities, Members accept these risks and agree that MAAT is not responsible for any injury, accident, or incident occurring at the Academy. Such matters must be addressed under the contract between the Member and the Academy and through the Academy's insurance, without prejudice to any non-waivable rights of Consumers under applicable law.
Article 21. Responsibilities of the Member
The Member is solely responsible for:
Ensuring they are physically fit to participate in training.
Disclosing relevant medical conditions to the Academy.
Obtaining any required medical certificates.
Selecting classes appropriate to their skill level.
Using appropriate protective equipment.
Members must treat Academy staff and other Members with respect.
Article 22. Consumer Rights and Withdrawal
This Article 22 applies only where you use the Service as a Consumer. It does not apply to Academies or to Members using the Service for professional purposes.
22.1 – Right of Withdrawal
[Spain / EU] Under Directive 2011/83/EU and Spanish Royal Legislative Decree 1/2007 (RDL 1/2007), Consumers have the right to withdraw from distance contracts within 14 days without giving any reason.
[United Kingdom] Under UK consumer law (including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), Consumers have the right to withdraw from most distance contracts within 14 days without giving any reason.
22.2 – Withdrawal Period
The withdrawal period expires 14 days from the day of contract conclusion.
22.3 – How to Exercise (MAAT Service)
To exercise withdrawal from the MAAT digital Service (platform access), inform MAAT by clear statement (e.g., email to info@joinmaat.com). You may use the model withdrawal form below, but this is not mandatory.
22.4 – How to Exercise (Membership with Academy)
To exercise withdrawal from a Membership contract with an Academy, you must contact your Academy directly. MAAT is not a party to this contract.
22.5 – Effects of Withdrawal (MAAT Service)
We will reimburse all payments received from you in relation to the MAAT Service without undue delay and no later than 14 days from the day we receive notice of your withdrawal. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
22.6 – Membership Contracts with Academies
For Membership contracts with Academies, refunds and any applicable deductions are handled by the Academy in accordance with applicable law and the Academy's terms.
22.7 – Exception: Digital Content
If you have expressly consented to begin performance during the withdrawal period and acknowledged loss of the withdrawal right, the right of withdrawal does not apply to digital content supplied by MAAT (platform access) once performance has begun and services have been fully performed within the withdrawal period.
22.8 – Statutory Guarantees
[Spain / EU] Nothing in these Terms affects your statutory rights as a Consumer under Spanish law (RDL 1/2007) or other applicable EU consumer protection legislation.
[United Kingdom] Nothing in these Terms affects your statutory rights as a Consumer under UK law (including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013) or other mandatory consumer protection legislation.
22.9 – Model Withdrawal Form (non-mandatory)
[Spain / EU]
To: MAAT Iberia,, S.L., info@joinmaat.com
[United Kingdom]
To: MAAT LTD, Pear Tree St, Dance Square 232, London, EC1V 3AG, United Kingdom info@joinmaat.com
I hereby give notice that I withdraw from my contract for the provision of the following service:
Ordered / received on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date:
Part IV – General Terms
Article 23. Availability of the Service
MAAT aims to provide continuous availability but does not guarantee uninterrupted access.
MAAT may perform maintenance with reasonable notice where possible.
MAAT is not liable for interruptions due to circumstances beyond its control.
Article 24. Third-Party Payment Processing
The Company uses third-party payment processing to securely handle financial transactions and invoicing on the Platform. Use of such services is subject to their terms.
MAAT is not responsible for errors, delays, or failures caused by payment processors.
MAAT does not store complete payment card details.
Article 25. Invoices
Invoices are automatically generated by the payment system after each payment and are automatically sent by email to the User who made the payment.
Article 26. Intellectual Property
The Platform and its content are the intellectual property of MAAT and are protected by copyright, trademark, and other intellectual-property laws.
Users may not copy, distribute, reverse engineer, or modify any part of the Platform without MAAT's prior written consent.
MAAT grants Users a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose.
Academies retain intellectual-property rights in their logos, brand names, and content, but grant MAAT a non-exclusive, worldwide, royalty-free licence to use such logos and content within the Platform and in MAAT's marketing materials for the purpose of providing and promoting the Service.
Article 27. Liability and Disclaimers
Platform Liability
MAAT provides the Platform "as is". MAAT's obligations are obligations of means, not results.
Academy Services
MAAT is not liable for the quality, safety, or legality of services provided by Academies. The contract for training services is between the Member and the Academy.
Limitation (Academies – B2B)
For Academies, MAAT's total aggregate liability arising out of or in connection with these Terms and the use of the Service is limited to the Subscription fees paid by the Academy to MAAT in the 12 months preceding the event giving rise to the claim.
Consumer Rights Preserved
[Spain / EU] Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.
[United Kingdom] Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other non-excludable liability.
Indirect Damages
To the extent permitted by law, MAAT is not liable for indirect, incidental, special, or consequential damages, or for loss of profits, loss of business, or loss of data.
Article 28. Indemnification
Academies agree to indemnify and hold harmless MAAT, its directors, employees, and affiliates from and against any claim, demand, action, loss, damage, cost, or expense (including reasonable legal fees) arising out of or in connection with:
their use of the Platform;
services provided to Members, including any injury, incident, or accident occurring at the Academy's facilities or during training;
breach of these Terms;
violation of applicable laws (including consumer, data protection, health and safety, and employment laws); and
any processing of Personal Data by the Academy that is not in accordance with applicable data-protection law.
Article 29. Force Majeure
Neither Party shall be liable for failing to comply with any obligations due to Force Majeure, including natural disasters, pandemics, government actions, wars, terrorism, or third-party service failures.
Article 30. Severability
Each article of these Terms operates separately. If any provision is found invalid, the remaining provisions remain valid.
Article 31. Entire Agreement
These Terms, together with the Privacy Policy and any bilateral signed agreement between the Company and the User, constitute the entire agreement for the provision and use of the Service.
Part V – Data Protection
Article 32. Who is Responsible for Your Data
MAAT is the data controller for Personal Data related to your Account and use of the Platform (for example, when you create an Account, log in, or contact support).
Your Academy is the data controller for Personal Data related to your membership, attendance, and training services.
For certain processing operations (such as membership management, bookings, and attendance tracking) MAAT may process Personal Data on behalf of your Academy. In those cases, the Academy is the data controller and MAAT acts as data processor under a separate Data Processing Agreement (DPA) between MAAT and the Academy.
For questions about your data:
Platform/Account issues → contact MAAT at info@joinmaat.com
Membership/Training issues → contact your Academy directly
Where MAAT acts as data processor for an Academy, the DPA is incorporated by reference into these Terms for the purposes of:
[Spain / EU] Article 28 GDPR.
[United Kingdom] Article 28 UK GDPR / GDPR.
Article 33. What We Do With Your Data
We use your data to:
create and manage your Account;
process payments;
enable class bookings and attendance tracking;
improve our services;
comply with legal obligations.
MAAT may process:
Identification data: name, email, phone number.
Account data: username, encrypted password, profile photo.
Payment data: Payment Method details (processed by Stripe).
Usage data: login history, feature usage, booking history.
Device data: IP address, device type, operating system.
Communication data: support requests, feedback.
MAAT does not intentionally collect special category data (health, biometric). Academies may collect medical certificates as required by law; such processing is the Academy's responsibility.
We share data with:
your Academy (for bookings and services);
payment providers (Stripe) for transactions;
cloud providers for hosting.
Some providers may be located outside the EEA or the UK. Where this involves international transfers, we implement appropriate safeguards under:
[Spain / EU] GDPR (Articles 44–49), such as adequacy decisions or Standard Contractual Clauses.
[United Kingdom] UK GDPR / GDPR, such as adequacy decisions or Standard Contractual Clauses.
We do not sell your Personal Data. We may send service-related communications and, where permitted, marketing communications. You can unsubscribe at any time.
Article 34. Your Rights
Under applicable data-protection law, you can:
access your data;
correct inaccurate data;
delete your data;
download your data;
object to certain processing;
withdraw consent at any time.
[Spain / EU] These rights are granted under GDPR and LOPDGDD.
[United Kingdom] These rights are granted under UK GDPR and, where applicable, GDPR.
How to exercise your rights: email info@joinmaat.com.
Complaints:
[Spain / EU] Agencia Española de Protección de Datos (AEPD) – www.aepd.es
[United Kingdom] Information Commissioner's Office (ICO) – www.ico.org.uk
Part VI – Governing Law and Jurisdiction
Article 35. Applicable Law and Dispute Resolution
35.1 – [Spain / EU]
These Terms are governed by Spanish law and applicable European Union law.
For disputes arising with Academies (B2B), the Parties submit to the exclusive jurisdiction of the courts of Barcelona, Spain.
If you are a Consumer resident in the European Union or the United Kingdom, you may bring legal proceedings in the courts of your place of habitual residence. The choice of Spanish law and the courts of Barcelona does not affect any mandatory consumer protections granted to you by the law of your habitual residence.
35.2 – [United Kingdom]
These Terms are governed by the laws of England and Wales and applicable UK law.
For disputes arising with Academies (B2B), the Parties submit to the exclusive jurisdiction of the courts of England and Wales.
If you are a Consumer resident in the United Kingdom or in a Member State of the European Union, you may bring legal proceedings in the courts of your place of habitual residence. The choice of English law and the courts of England and Wales does not affect any mandatory consumer protections granted to you by the law of your habitual residence.
Last updated: 17 March 2026